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VevoCart Support FAQs
VevoCart Support FAQs
Frequently Asked Questions
What are the system requirements for VevoCart?
IIS 5.1 or later.
.NET Framework 2.0 or later.
For .NET Framework 2.0, the hosting server also needs to install ASP.NET 2.0 Ajax Extensions.
For .NET Framework 3.5, the Ajax Extensions is included, so there is no need to install.
Either one of the supported database systems.
Microsoft SQL Server 2005/2008.
What type of technical support does VevoCart provide?
VevoCart provides FREE 6 months email support after purchase. After that, customers can purchase a 1 month email support for $30. For more detail, please visit
'support plan'
.
Please note that we do not support customer modification.
In addition, most of the time, you can find the answers from
VevoCart Documents
or
VevoCart Community
.
Do VevoCart offer phone support?
No, we do not provide phone support. We only support via email.
For technical support, please submit the incidents at
VevoCart Support
. or send email to
support@vevocart.com
For general enquiry, please submit message at
Contact Us
Can I extend the support license after the free support has expired?
Yes, customer can extend the support for 1 month when you require at
VevoCart 1 month support plan
Please note that we do not support customer modification.
In addition, most of the time, you can find the answers from
VevoCart Documents
or
VevoCart Community
.
What database platforms are supported?
Either one of the supported database systems.
Microsoft SQL Server 2005/2008.
Can VevoCart support SSL (Secure Sockets Layer) ?
VevoCart.com supports secure online purchasing through 128 bits secure sockets layer (SSL) technology.
Our secure server provides encryption all of the information that you provide, ensuring that your transactions with us stay private and secure.
What is the scope of support?
We are supported only technical issue. Below lists that we do not accept to support.
Any 3rd party add-on or software.
Customer customization. We cannot help debugging and troubleshooting modification not done by us.
What does the support hours?
The support hours are 9.00am - 18.00pm (GMT +7.00) Monday to Friday.
Customer can submit email support 24 hours a day.
Sales and General Enquiries
Request more imformation.
Click here
Technical Support
For technical support, please submit the incidents
at
http://support.vevocart.com
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